noun_544635I speak on a range of topics relating to Customer Experience research and insight.

I show that surveys can be linked with internal data to bring the customer experience under control; that customer attitudes can be linked to financial outcomes; and that insight has a key role in culture change.

You can hear more of my thoughts on our podcast TLF Gems.

TLF Briefings

Our briefings calendar is available on the TLF Research website

Forthcoming talks

Past talks

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