noun_544635I speak on a range of topics relating to Customer Experience research and insight.

I show that surveys can be linked with internal data to bring the customer experience under control; that customer attitudes can be linked to financial outcomes; and that insight has a key role in culture change.

You can hear more of my thoughts on our podcast TLF Gems.

Forthcoming conferences

  • TLF Housing Conference, 27 February 2019, London

TLF Briefings

Our briefings calendar is available on the TLF Research website

Past talks

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