noun_839979I love books. To be honest, based on the teetering pile next to my bed, I probably love books a bit too much.

Why not share the love? I’m building up a curated list of great books about topics relevant to this blog—anything that might help you understand or improve the customer experience.

I’ve picked three books within each category. Let me know if you have a favourite I’ve missed out.

Understanding customers

Design thinking

Customer focus

Data vizualisation

Visual thinking

Workshops & Brainstorming


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