I’m Stephen Hampshire, and I’m a customer experience researcher. At TLF Research, I work with companies big and small to help them deliver what their customers want.
After 20 years in customer insight, I’m still passionate about the importance of getting things right for customers. I also know how hard it is to be consistently great.
This blog is a place for tips, thoughts, and ruminations. It may get ranty at times, but I promise not to slag off individual examples of bad service – cheap shots don’t help anyone learn.